Cancellation and refund policy

If you need to cancel a booking, please contact What 2 Do Tenerife as soon as possible using the contact details provided in your booking confirmation. Please include your booking reference and the name of the activity when contacting us.

We will accommodate your cancellation request where possible, in accordance to the cancellation policy specific to your chosen activity.

In the event of a cancellation by the provider, (this could be for reasons such as unsuitable weather conditions or operational issues), the options available to you will depend on the circumstances and provider's terms.

Where applicable, you will be offered:

• An alternative date and/or time to partake in the activity

• A full refund if unable to reschedule

If you do not attend your scheduled activity, or arrive too late to participate, this may be treated as a no-show meaning you may not be compensated.

Where a specific no-show or late arrival policy applies, this will be displayed on the relevant activity page.

Please ensure you arrive at the meeting point at the arrival time stated on your booking confirmation. If an arrival time is not stated, it is expected you arrive with sufficient time before the activity is scheduled to depart.

Where a refund is approved, this will be processed and reverted via the original payment method.

The time taken for the funds to appear in your account may vary depending on your bank.

Any requests to amend the time or date of a booked activity will be subject to availability, and will be assessed in line with the provider's policies.

We will try our best to accommodate your requests, but please note changes cannot be guaranteed.